Site Rules and Terms & Conditions

Table of contents:

1. General Site Rules
2. Booking Terms & Conditions – Touring & Camping
3. Booking Terms & Conditions – Seasonal and Static Pitches
4. All guests

1. General Site Rules

Noise

Disturbing music, conversation or other noise will not be tolerated at any time.

Children

• Are forbidden from playing in or around the toilet blocks.
• May not play with the vehicle access barrier.
• Parents are responsible to ensure that their children do not disturb other guests.

Fires and BBQs

• Absolutely NO FIRES on site.
• To prevent grass damage, barbecues must not be placed directly on the grass.

Games

• Soft balls only to be used on site.
• No games in close proximity to other tents or caravans.
• Absolutely no throwing of stones, sticks or other harmful projectiles.
• No skateboards (or similar) on the site roads.

New arrivals and site visitors

• All customers and visitors shall report directly to reception upon arrival.
• Maximum 6 people per pitch (of which 2 max adults) including day visitors
• Day visitors (when permitted) must depart by 7pm
• Tourers/tents arrival time is from 1pm. Departure time is before 12pm noon.

Dogs

ALL dogs to be on a short lead at ALL times. Dog owners to clean up any dog mess immediately.

Gazebos

Gazebos are not permitted.

Spacing

For fire safety please leave a clear 3 metre gap between vehicles/awnings and the adjoining unit.

Security barrier

The barrier is locked at night.

Photography

We regularly take photographs and videos for promotional and training purposes.  Please be aware that filming or photography including the use of drones may be in progress during your stay.  Should you not wish to appear in any such material please notify us by email on or before your arrival at York Meadows.

Caravan storage

If you plan to store your caravan at York Meadows, your caravan must be insured against loss or damage whilst in storage or transit. The movement of stored caravans is done entirely at the owner’s risk. No liability for damage or loss will be accepted by York Meadows.

All Bookings

Are accepted/declined at our discretion.

Holiday Insurance

We strongly recommend you take out holiday cancellation insurance.

Terms & conditions including cancellation

All customers, guests and visitors enter the site at their own risk. The park does not accept any responsibility for personal injury, inconvenience, loss of property or damage to property which may occur when in use, in transit, in storage or when staying at York Meadows, caused outside the reasonable control of the park owner.

York Meadows is a rural Park so please be aware of natural hazards associated with the countryside. If you do notice anything, please bring it to our attention.

We hope that these simple rules will help to make your stay extremely pleasant and that you will come again soon.

Thank You.

2. Booking Terms & Conditions – Touring & Camping

No Group Bookings

Please Note: We do not accept group bookings under any circumstances, even individually booked for the same dates. If we become aware of a group then each booking will be cancelled and guests will not be admitted to the Park.

Deposit

We require a deposit for each booking, and we cannot hold reservations without a deposit. The minimum deposit required is:

• £40 per pitch; or pay in full on booking
• £70 per pitch for a reservation of 7 nights or more

Balance

The balance is due in full on arrival. You’ll need to pay this to gain admittance to the Park.

Payment Methods

You can make payment by debit (not credit) card, cash, or bank transfer; sort code: 20-61-46, account no: 33262294; account name Cote Ghyll Caravan Park Ltd t/a York Meadows, reference: your surname and arrival date.

Cancellation policy

We strongly recommend that all guests take holiday insurance.

Any booking made through a third party site such at Pitchup is subject to the relevant third party terms and conditions and is not subject to York Meadows terms and conditions. To cancel or amend such a booking, please contact the relevant third party directly.

3. Booking Terms & Conditions – Seasonal and Static Pitches

A deposit is required to book a static or a seasonal pitch. Upon payment of the deposit, there is a 14 day ‘cooling off’ period from the date that the payment is received, after which the pitch deposit is non-refundable.

The act of paying the deposit means the remaining balance of the static or seasonal pitch fees will be due by 1st March. If full payment has not been made in full by this date, then we will assume your pitch booking is cancelled and any monies paid will not be refunded.

4. All Guests

Complaints

We make every effort to make your stay as enjoyable and comfortable as possible. However, if you feel you have a reason to complain about your holiday, please inform us during your stay so we can take the appropriate action. We cannot help you if we do not know about your complaint. If you do not report your complaint until after your departure, you accept that it will make it harder to investigate or rectify your complaint after your stay has ended.

General

All customers, guests and visitors enter the site at their own risk. The park does not accept any responsibility for personal injury, inconvenience, loss of property or damage to property which may occur when staying at York Meadows, caused outside the reasonable control of the park owner.

By making a payment or entering onto the Park you agree to abide by the Site Rules and these Terms and Conditions.

We reserve the right to ask any persons not observing the Terms & Conditions or Site Rules or creating a nuisance, to leave the Park without refund.

The Site Rules and Terms and Conditions may change from time to time at our discretion.

A copy of these Terms and conditions is displayed in our laundry room.